90xo's Privacy Policy —
Your Information Is Completely Safe

1. Introduction & Purpose

90xo ("we", "our", or "platform") is a secure and reliable online gaming service provider. We place the highest priority on our users' privacy and are firmly committed to keeping their personal information safe.

This Privacy Policy ("Policy") provides a detailed description of the nature of information we collect when you use our website and services, the purpose of that collection, how it is used, and the measures in place to protect it. This Policy is considered part of 90xo's Terms and Conditions, and both documents complement each other.

By creating an account on our platform or using our services, you are considered to have given your consent to the terms set out in this Policy. If you disagree with anything, please contact us before using our services.

2. What Information We Collect

90xo collects various types of information to maintain service quality and make the user experience smooth and secure. The information collected can be categorised as follows:

2.1 Information You Provide Directly

When you create an account on 90xo, log in, or contact us, you voluntarily provide the following information:

• Identity Information: Full name, date of birth (for age verification), nationality, and contact address.
• Contact Information: Mobile number and email address.
• Identity Verification Documents: Relevant details from your National ID (NID) or passport — collected only when required.
• Financial Information: Mobile banking account numbers used for deposits and withdrawals (bKash, Nagad, Rocket).

2.2 Automatically Collected Information

The following information is collected automatically while you use the platform:

• Device Information: Type of device used, operating system, browser type and version.
• Network Information: IP address and connection type.
• Usage Data: Login time, session duration, gaming history, and records of deposit and withdrawal transactions.
• Cookies & Local Storage: Preference-related settings and session tokens.

2.3 Information Received from Third Parties

In some cases, we may collect information from trusted third-party verification services for the purposes of fraud prevention and identity verification. The amount of information collected in such cases is kept to a minimum.

3. Purpose of Data Use

90xo uses the information collected for the following purposes:

• Account Management: To create, verify, and manage your account and to ensure secure login.
• Service Delivery: To operate deposit, withdrawal, and gaming services smoothly.
• Identity Verification: To confirm age requirements (21+) and to comply with Anti-Money Laundering (AML) regulations.
• Fraud Prevention: To detect and prevent suspicious activity and to maintain platform security.
• Customer Support: To resolve your queries and complaints and to provide assistance.
• Promotional Communications: To inform you about bonuses, offers, and updates, subject to your consent.
• Responsible Gaming: To monitor gaming patterns, identify risky behaviour, and provide necessary support.
• Platform Improvement: To enhance the user experience and to resolve technical issues.
• Legal Compliance: To comply with applicable laws and regulations.

4. Data Sharing & Disclosure

90xo does not sell, rent, or disclose your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with our trusted technology partners for payment processing (bKash, Nagad, Rocket), technical infrastructure, cybersecurity, and fraud prevention services. These partners are bound by strict confidentiality agreements.

4.2 Legal Requirements

We may be legally obligated to provide information in response to a court order, legal process, or a lawful request from a government authority.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. You will be given advance notice in such cases.

4.4 Security Matters

Disclosure of information may be necessary to protect the security and assets of 90xo, its users, or third parties.

5. Cookies & Tracking Technologies

90xo uses cookies and similar tracking technologies on its website. These help maintain platform functionality and improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Necessary for login sessions, security tokens, and core functionality — these cannot be disabled.
• Functional Cookies: Store your preferences, language settings, and session information.
• Analytical Cookies: Used to understand usage patterns and to improve the platform.

5.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality and you may not be able to log in properly.

6. Data Retention, Transfer & Security

90xo applies industry-standard technical and organisational measures to ensure the security of your information.

6.1 Security Measures

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorised personnel can access necessary information.
• Regular Audits: Regular reviews are conducted to identify and address security vulnerabilities.
• Firewalls & Intrusion Detection: Advanced technology is used to prevent unauthorised access.

6.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after account closure, information may be retained for the period required to meet legal obligations, resolve disputes, and enforce our agreements.

6.3 Security Breaches

If a data security breach occurs and it creates a high risk to your rights and freedoms, we will notify you as quickly as possible.

7. Your Rights

As a user of 90xo, you have the following rights regarding your information:

• Right of Access: The right to request a copy of what information we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to object to the processing of your information in certain cases.
• Right to Portability: The right to receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: The right to withdraw consent given for promotional communications at any time.

To exercise these rights, please contact us at [email protected]. We will process your request within a reasonable time. Please note that in some cases it may not be possible to fully delete information due to legal obligations.

8. Protection of Minors

90xo strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If we become aware that a minor has created an account on our platform, we will immediately close the account and permanently delete all associated information. If a parent or guardian suspects their child has registered on our platform, please contact us immediately.

For more information on responsible gaming, please visit our Responsible Gaming page.

9. Third-Party Links & Services

The 90xo platform may use technology from game service providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and others). These third-party services have their own privacy policies and may independently collect certain information through their technology.

90xo is not responsible for the data collection practices of these third parties. You can learn about their privacy policies on the respective service provider's website.

10. Changes to This Policy

90xo reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• Provide notice through the platform, or
• Send a notification to your registered email address.

Continued use of the platform after a revised policy is published will be considered as your acceptance of the new policy. We recommend that you review this page regularly.

11. Contact

If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to make a request regarding your information, please contact our support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.